SOC · SLA
SLA Dashboard
Overall SLA
—
Open · at-risk
—
within SLA budget
Breaches · 30d
0
MTTA
—
no acknowledged cases · 30d
MTTR
—
no resolved cases · 30d
Per-tier performance
| Tier | Grade | Compliance | Target MTTA | MTTA | Target MTTR | MTTR | Cases | Breaches |
|---|---|---|---|---|---|---|---|---|
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SLA targets
admin only| Tier | MTTA target | MTTR target |
|---|---|---|
critical | —m | —h |
high | —m | —h |
medium | —h | —h |
low | —h | —h |
Default targets (no custom policy set). Warning threshold 80% of budget.
Approaching / breaching SLA
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MTTA trend · 30d
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MTTR trend · 30d
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Resolved breaches · alert MTTR · 30d
Alerts resolved past their MTTR target. Late-acknowledged incident (MTTA) breaches are counted in the headline & per-tier totals but not listed here.
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